FAQ

Customer Service

chrobinsonpromo@staples.com | 1.800.316.6072

How do I redeem my welcome kit?

Please use the email address where you received this link as you log-in for the redemption site. Once you select your country, follow through each page to complete your redemption. There is no payment required to redeem your welcome gift and delivery charges are prepaid.

What information do I need to redeem my welcome kit?

You will need the email address where you received this link for redemption, phone number, and shipping address. Please note, we are not able to ship to PO boxes or hotels.

How do I know if I am eligible for a welcome kit?

Eligible recipients will be emailed a link that directs them to the order redemption site.

What if my email is not working and comes up as invalid?

Please use the email address where you received this link as you log-in for the redemption site. If notice comes up that your email is invalid, please try again and check to make sure there are no spaces added at the front or end of your email address. If the same notice comes up, please refresh your screen and attempt redemption once more. If you continue to have issues, please contact your local customer service team:

USA - please contact: chrobinsonpromo@staples.com | 1.800.316.6072
APAC - please contact: duanna@eff.com.cn
Brazil - please contact: vandrade@brprop.com.br
Canada - please contact: James.LaRose@Staples.com
EMEA - please contact: CHRobinson@MarkeCreative.com
India - please contact: helpdesk@companystore.io
Mexico - please contact: ccamacho@cklass.com.mx
Oceania - please contact: duanna@eff.com.cn
South America - please contact: jcordon@CONPRISA.COM.GT
Global New Hire Gift Process and Escalations: Zach.Ineson@Staples.com

How do I find my country?

Please locate the region for your country and use your mouse to click on the region where you are located.

What if the order site errors out or comes up blank as I try to redeem my welcome kit?

Please refresh your screen to attempt redemption once more. If the site continues to show any errors, please wait 24 hours to try again before reaching out to your regional customer service for additional support.

May I share the link with my validated email to another associate?

No. The link sent to you is intended for your redemption only. Please honor C.H. Robinson's core values by not forwarding or sharing this link with others.

If I receive a link to order am I required to redeem?

Participation to redeem a welcome kit is optional.

How do I check the status of my order?

After you finalize your ordering process, an order will be submitted in our system. Please allow 4-6 weeks to receive your gift. If you have any questions on placing your order on the site, which email address to use for validating your eligibility to receive a welcome gift, or tracking information, please contact the following:

What if I don't receive an order confirmation after completing my redemption?

Please do not immediately attempt a secondary redemption. Please reach out to the local customer service team to confirm your order was received or if a second attempt is needed.

What is your return and exchange policy?

Products offered on this website may not be returned or exchanged. If your product arrives broken or damaged, please contact the customer service contact for your country below to arrange for a replacement item to be sent to you.

Can I change my delivery address?

We do our best to ship orders quickly. Depending on the order status, you may be able to change your delivery address. Contact Customer Service for assistance.

Can I cancel my order after it is placed?

You can request a cancellation depending on the status of items in the order. Contact Customer Service for assistance.

Can I update my product selection after placing my order?

You are not able to customize the items in your welcome gift. The items are pre-selected by the C.H. Robinson global onboarding team, and substitutions are not available at this time.

Will I be charged for my welcome kit?

You will not be charged for your welcome kit.

When will I receive my order?

Order redemptions require 10-14 business days for shipments to be processed for dispatch. Please note, the ongoing global pandemic is causing disruptions to the supply chain that may cause delays.

What if my kit arrives damaged, defective, or is missing an item?

If your product arrives broken or damaged, please contact the customer service contact for your country below to arrange for a replacement item to be sent to you.

What do I do if I never received my order?

Please contact our customer service team.

Notice for European Employees

As part of the New Joiners programme, C.H. Robinson wishes to send you a gift that will consist of materials to welcome you to C.H. Robinson. To enable us to do this we require that you provide Marke Creative with an appropriate shipping address. Your decision to provide your personal data to Marke Creative, in the form of a shipping address, is entirely voluntary.

Marke Creative, as a Data Processor for C.H. Robinson, will securely delete this personal data within three business days following shipping of the packages to your stated address. The protection of your personal data is very important to C.H. Robinson. C.H. Robinson is committed to keeping your personal data secure, and processing it in accordance with, applicable data protection laws and our internal policies, laws and our internal policies. C.H. Robinson invites you to carefully read its privacy statement, which includes important information on why and how C.H. Robinson is processing your personal data.

If you have any questions, please contact CHRobinson@MarkeCreative.com.

This landing page is hosted by: Marke Creative Merchandise Limited (“Marke Creative”) / A Staples Inc. Company. 6-8 Liongate Enterprise Park, Morden Road, Mitcham CR4 4NY, UK ©2021 Marke Creative Merchandise. All Rights Reserved. This document contains proprietary work by Marke and is to be treated confidentially by all recipients. Any review, retransmission, dissemination or use of or taking of any action upon this document by any third party, without the prior written permission of Marke is prohibited by law.

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